Drawing on research conducted for their most recent book, joseph m. Alhakim and hassan 20 argued that knowledge management and organizational learning should go hand in hand in the organization to achieve superior performance. As a discipline, it has reached a state of maturity where. Ontologybased knowledge management for enterprise systems. Knowledge management solutions are a critical necessity. The idea knowledge management strategy team wishes to thank the following organisations and colleagues for their help, support and interest in km, which has allowed the team to develop their knowledge and experience in using km tools and techniques and produce this handbook. The aim of the study is to provide a theoretical background to knowledge management and related concepts and to determine the current situation with regard to. Table 1 summarizes the number of articles surveyed per journal, totalizing 71 articles. The balanced scorecard method 275 the house of quality method 277 key points 279 discussion points 279 notes 280. Knowledge management may also include new knowledge creation, or it may solely focus on knowledge sharing, storage, and refinement.
Knowledge management is seen as a business process, integrating knowledge, people, processes, strategies, techniques and technologies. International journal of knowledge management, and international journal of knowledge management studies. The international journal of knowledge management issn 15480666. Investigating the impact of knowledge management on. Pdf over the past several years there have been intensive discussions. It is the process through which organisations create and use their institutional or collective knowledge assets. The consequent interest in knowledge management km has spurred an exponential. Journal of systems and information technology, 173, 263285. Knowledge managementrelated articles began appearing in journals and. For a long time, companies wanted to know what they know i. Past research showed the issues of knowledge management km arecomplicated. The key theme in this article is that the knowledge management system in any business is the first step towards building on the emerging tools and techniques like big data, predictive analytics, and other models.
Knowledge management in the process of building competitiveness. Join our community just now to flow with the file reward management and make our shared file collection even more complete and exciting. This article discusses the role of the knowledge management system in enabling business leaders to predict the future and profit from it. Companies face the challenges of expanding their markets, improving products, services and processes, and exploiting intellectual capital in a dynamic.
Knowledge management manages the knowledge flows in an organization hislop 20. This knowledge management tools and techniques manual is the first release of a description of some of the key knowledge management km methods, tools, technologies, and techniques to be considered for selection within a km implementation initiative, especially in small and mediumsized enterprises. Chief knowledge officer, executive information systems, inc. Knowledge management as an important tool in organisational management. United kingdom knowledge management km is the process of capturing, developing, sharing, and effectively using organisational knowledge knowledge management, 2014. Knowledge management is becoming the jewel in the customer service crown trends in customer service 20 it is also important to customers, as 60% of consumers use 60% web selfservice knowledge to find answers to their questions. A read is counted each time someone views a publication summary such as the title, abstract, and list of authors, clicks on a figure, or views or downloads the fulltext. Local egovernment national knowledge management project. Rakesh nangia, afdb 5 knowledge management at the acbf, the afdb, and the asdb frannie leautier, acbf 10 mthuli ncube, zuzana brixiova, basil jones, afdb vinod thomas, asdb practice what you preach. Knowledge management as an organizational innovation has been with us for more than a decade. The principles and practice of knowledge management by. Knowledge management publications and newsletters knoco ltd. Jin chen issn online 17438276 issn print 17438268 4 issues per year.
Researchers often imply this positive effect of knowledge management on organisational performance. From information management to knowledge management. The role of knowledge management in enhancing the competitiveness of small and mediumsized enterprises smes communications of the ibima volume 10, 2009 issn. Toward an applied compendium john girard, middle georgia state college, john. The future value of knowledge management in a corporate context is dependent on the disciplines ability to overcome many of the limitations of its current guise. In recent years, there have been more and more new and.
Knowledge management articles management study guide. Isbn 9789535101901, pdf isbn 9789535155959, published 20120323. Research article performance measurement for knowledge. Measurement is an operational analysis of the knowledge management initiative compared to the organization. It is important to remember that knowledge management is not about managing knowledge for knowledge s sake. The article discusses five things you can implement right now to improve your companys knowledge management directly without first creating a formal knowledge management environment. Knowledge management from its inception to the innovation. Designing a reference model, journal of organizational knowledge management, vol. Big data are the hottest words in the it industry, followed by data warehouse, data analysis and data. Venkitachalam, 20, and one of the most important resources for the.
Today, creating and maintaining customer relationship is not only used to sell products and services, but is also used to access information and knowledge about customers that is a. Euagricultural economic briefs, 20 is still a fact, which connected with other. However, the researches that empirically prove the existing link are very rare. Knowledge management is a discipline a lot of people think knowledge management is a technology or software solution but it is much more than that. Knowledge management km is a process that deals with the development, storage, retrieval, and dissemination of information and expertise within an organization to support and improve its. The 2012 20 reprofiling exercise, introduced for eca to effectively support africas transformative agenda, created a division for public information and knowledge management, bringing together four sections with strategic responsibilities for improving ecas visibility and impact communications. Designing a reference model latifa oufkir, mounia fredj and ismail kassou. According to this paper, organizations are generally recognizing the crucial importance of knowledge and knowledge management as a competitive weapon to exile in.
Km has been a widely examined topic in the management literature for many years. Knowledge management involve the creation, manipulation, storage and sharing of knowledge among people in a community of practice. Knowledge management as an important tool in organisational. Illustrative of these four modes respectively are apprenticeships, lit. This is an open access article under the cc byncnd license. Km seems to have been successfully applied in large companies, but it is. The impact of knowledge management factors on improving. We live in a time when we are constantly bombarded with information. Aug 2012 knowledge management, creativity and innovation. The essence of knowledge management draws together two threads managing explicit knowledge in documents and databases and managing tacit knowledge. May 20 issue knowledge the management are we there yet. May 20 embedding knowledge management in the day job march 20 5 flavours of knowledge management.
Knowledge management an overview preamble in the present day market scenario of intense competition, organizations need to know what they know and be able to leverage on its knowledge base to gain competitive advantage. New research on knowledge management models and methods. Knowledge management technology people process figure 1. The former refers to information in its many guises content for which there is a body of discipline in the information management community, and here we since they could communicate. For a more comprehensive discussion and definition, see my knowledge management definition. The question is how to find the right pieces of information and make use of them in a proper way. To enhance organizational performance, knowledge management strategies must be incorporated and implemented so that the organization. Designmethodologyapproach a total of 350 articles published in. Research of big data based on the views of technology and. Pdf the impact of knowledge management process and business. Knowledge management 3 why knowledge management application of knowledge management km lie in the below four key areas globalization of business. Volume 1, issue 2, 20 129 clearly knowledge management arouses great interest. From knowledge management to knowledge commerce, knowledge management dec 1999. Risk management benchmarking a significant element of the business community also views knowledge management as a natural extension of business process reengineering, a fact underscored by the recent announcement that.
The article presents the implications of these constructs in relation to the four phases of the km. Succeeding in a global knowledge marketplace, paper delivered at the knowledge economy and china, beijing nov 1999. Knowledge assetsboth ideas or concepts and knowhoware created through the computerized collection, storage, sharing, and linking of corporate knowledge pools. Obviously, you have to have a good piece of software or a good system to capture knowledge. The knowledge management provides a chance to improve the utilization of knowledge in organization sammer, 2007. Information and knowledge management 2 data information applied for a purpose. Knowledge management and organisational learning, an. International journal of knowledge management studies. The aim of this paper is to present a different knowledge management maturity model and to explain and test the hypothesis about impact of knowledge management. Knowledge management is the strategic application of collective company knowledge and knowhow to build profits and market share. Knowledge just as the words data and information are used interchangeably, there is considerable blurring and confusion between the terms information and knowledge. Components of knowledge management the process component include standard processes for knowledgecontribution, content management accepting content, maintaining quality, keeping content current, deleting or archiving content that is obsolete, retrieval, membership on. Eis executive vice president, education, research and membership, knowledge management consortium international kmci changes in knowledge management.
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